Match Your Sneakers collects e-mail addresses of people who send us e-mail. We also collect information on what pages users access and information provided to us by users via surveys and site registrations. Such information may contain personal data about you including your address, phone numbers, credit card numbers etc. Match Your Sneakers protects credit card information according to Payment Card Industry Data Security Standards (PCI-DSS). We are not allowed to disclose such personal information without your written permission. However, certain information collected from you and about you is used within the context of providing the Service. The information we collect is not shared with or sold to others except under the certain circumstances and which your use of the Service is deemed to provide to us a valid consent to disclose the following:
Match Your Sneakers does not rent, sell, or share personal information about you with other companies except to provide products or services you’ve requested or when we have your permission.
The security of your personal information is important to us. When you enter sensitive information, such as credit card number on our registration form, we encrypt the transmission of that information using secure socket layer technology (SSL). Credit card details are stored encrypted using AES-256 encryption. As a level 1 PCI-DSS compliant service provider we follow all PCI-DSS requirements and implement additional generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our web site, you can send email us at firstname.lastname@example.org.
All sales are final unless wrong product is shipped out and it is our fault. We understand that there are instances that we may accept returns due to some other issue, but it will be determined on a case by case basis.
Match Your Sneakers will gladly accept exchanges as long as products/s are in new condition and unworn or used. Exchange will be shipped out to you as soon as the return is received and processed.
All orders are processed and shipped via USPS priority mail in 3-5 business days.